FAQ’s​​

FANS / FOLLOWERS

  • What is WOWPAL?
  • - WOWPAL is the first mobile app of it's kind in Nepal, where fans book a personalized WOW video from their favorite personalities. We aim to create the most authentic and personalized fan experiences.
  • What is a WOW video?
  • - Wow, a video or a video shout-out is a short video made by your favorite personalities as of your request (messages) sent to them.
  • How do I request a WOW video?
  • - All of our personalities can be found on the WOWPAL app — pick your favorite, fill out the request form, and click the “book now” button! On our app, you can use your eSewa account to complete your request.
  • How long will my WOW video request take to be completed?
  • - Our personalities are given up to seven (7) days to fulfill requests.
  • How will I receive my WOW video once it is completed?
  • - You will receive your video on your mobile (on your WOWPal account). Also, a link will be sent to the email and any cell number (via text) that you have provided when you ordered your personalized WOW video.
  • Can I download and keep my WOW video?
  • - Yes, you have a non-commercial and personal license to use it forever, subject to the Site Terms of Service.
  • What are WOW coins?
  • - You can win WOW coins through our mobile app available on the android platform. To get this service you have to sign up and request for a WOW video or refer the WOWPal app to your friends & family or by sending us a reaction video once you receive a WOW video.
  • What if my WOW video request is not completed by a personality?
  • - Although, this is very rare. We are committed to providing a better experience for our customers. We will refund 100% of the amount within seven working days from the date of rejection. We encourage our valuable customers to stay tuned with WOWPal for further updates and exciting experiences.
  • My favorite personality is not here.
  • - Onboarding, your idol is our topmost priority. Our entire team is trying our best to onboard your favorite stars. Please provide us your feedback on our social media pages. We encourage you to stay tuned with WoWPal for further updates and exciting experiences.
  • INFLUENCERS

  • How long does it take for my WOWPAL account to get verified ?
  • - Once we receive your registration via our app, you shall promptly receive a verification call from one of our executives within 24hrs of your registration. Thus we advise you to use reachable or your personal contact number.
  • How much can I charge the customers ?
  • - You can charge an optimal amount. Team WOWPAL is always reachable for any help with regards to selecting the amount to be charged. The amount can be changed as and when required in order to adjust to the trend.
  • How do I withdraw my earnings ?
  • - Go to Profile and on your payment details, request balance for receiving your payment. You can always check your transfer history from Payout Details. You can get in touch with us through our helpline number 014107959 or contact us at [email protected] (Notes: Withdraw is permitted after a week of the video you have delivered.)
  • What if I don't complete a request after accepting it ?
  • - Although WOWPAL is committed to all the requests to be completed if a request is not completed in the specific time period by a Personality after accepting it, the order automatically gets canceled by the WOWPAL team and the entire amount is refunded to the customer.
  • How do I get more requests on WOWPAL APP ?
  • - We often notice a huge breakthrough in interactions when the celebrity let their fans know that they're on WOWPAL. You can post on Facebook, Twitter, Instagram, or on any other kind of social platform letting your fans know that you're on WOWPAL.
  • What about Brand Promotion requests?
  • - As for promotion queries, we will let you know the details. Once we confirm with the requester, you can quote the price for the project, accordingly.
  • Are there any contracts involved while joining WOWPAL?
  • - Yes, there is a contract involved based on mutual understandings.